Shipping Info – Cloud Sleep

Shipping Info

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. Enjoy free shipping, we want your experience to be simple and efficient!

Where are your International Warehouses Located?

We have international warehouses all throughout the world.  If you select our Free International Shipping option, it is possible that your order will be routed through our facility in Shenzhen, China. If you have any concerns around recent world news, we recommend checking out this informative article from NPR: 

No, You Won't Catch The New Coronavirus Via Packages Or Mail From China


What are your shipping and processing times?

Standard Shipping Times

USA and Canada: 5 - 21 days

Oceania: 7 - 21 days

Europe: - 21 days

Latin America: 10 - 25 days

Other countries: 14 - 30 days

Processing Times

Orders can sometimes take 3-6 days to process after placing the order before shipping out.  

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at support@getcloudsleep.com and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Need Anything Else?

Contact us directly and we will help you as soon as possible: support@getcloudsleep.com